It’s estimated that the failure rate in transitioning a medical practice to a new software system is as high 40% nationwide. Implementation is challenging.
But, we have good news! Ulrich Medical Billing (UMB) is a full service organization, and we’ll guide you and your staff through the entire process. We manage the entire transition process identifying milestones, customer check points and measureable goals and outcome. We hold ourselves to a high standard of customer service — starting with the practice assessment and finishing with the goal of revenue received in the target range expected.
You will be appointed a project manager to coordinate all aspects of the transition, but not limited to:
- Training schedules
- Scanning of existing paper charts
- Follow-up training and support
- Hardware selection, delivery and set up
- Financial “Go Live” date
- EHR “Go Live” date
The time and effort that you and your staff put into training will be rewarded countless times over. UMB customers that have made the initial investment of the undivided time and attention have found significant gains in revenues, time saved, staff morale, compliance, as well as an overall improvement of the function of the practice in general.
Our support doesn’t end after the implementation. We’ll introduce you to your account representative — the person that you will interact with on a regular basis. Of course, there may be more than one person who provides services, but your account representative will be your main advocate.